Return and Exchange Policy

At Al-Fateh Garments, customer satisfaction is our priority. If you receive an incorrect, damaged, or defective product, we will gladly assist you with a return or exchange in accordance with the policy below.

1. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order if:

• You received the wrong product, size, or colour.

• The product is damaged or has a manufacturing defect.

• The product is significantly different from the item ordered.

2. Conditions for Return or Exchange

To qualify for a return or exchange, the product must:

• Be unused, unwashed, and unworn.

• Be in its original condition with all tags, labels, and packaging intact.

• Be accompanied by the original invoice or order confirmation.

• Not show signs of misuse, alteration, or damage caused after delivery.

3. Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they are received damaged or incorrect:

• Socks (if the original packaging or seal has been opened).

• Undergarments and innerwear.

• Clearance, final sale, or promotional items marked as Non-Returnable.

• Customized or personalized products.

4. Exchange Process

If your exchange request is approved:

• The requested replacement will be dispatched subject to stock availability.

• If the requested size or colour is unavailable, you may choose another available product of equal value or pay/refund the price difference where applicable.

5. Return & Refund

Where a replacement is not available, an eligible return may be approved for a refund in accordance with our Refund Policy.

Shipping charges, Cash on Delivery charges, and other service fees are generally non-refundable unless the return is due to our error.

6. Return Shipping

• If the return is due to our mistake (wrong, damaged, or defective product), Al-Fateh Garments will bear the reasonable return shipping cost.

• For exchanges requested due to customer preference (such as changing size or colour where permitted), the customer may be responsible for applicable shipping charges.

7. How to Request a Return or Exchange

To request a return or exchange:

• Contact our Customer Support within 7 days of receiving your order.

• Provide your Order Number, reason for the request, and clear photographs of the product (where applicable).

• Wait for return instructions before sending the product.

Returns sent without prior approval may not be accepted.

8. Product Inspection

All returned products are inspected upon receipt. If the product does not meet the conditions of this policy, the return or exchange request may be declined, and the product may be returned to the customer.

9. Policy Updates

Al-Fateh Garments reserves the right to modify this Return & Exchange Policy at any time. The latest version published on alfatehgarments.com will apply.

Note:

This policy does not affect any rights available to consumers under the applicable laws of Pakistan.Eligible items may be returned or exchanged within the period shown at checkout, provided items are unused, unwashed and in original packaging with tags attached. To start a return or exchange, contact our support team with your order number.