Frequently Asked Questions

Delivery timelines depend on your city and are shown at checkout before you place your order. Most major cities receive orders within 3-5 business days.

Delivery charges depend on your order value and location, and are always shown clearly before you place your order. Orders above the free-delivery threshold ship free.

Use the Track Order page with your order number and phone number to see the current status of your order.

No — Al-Fateh Garments supports guest checkout. Creating an account simply lets you track orders and reorder favourites more easily.

Contact our support team as soon as possible with your order number. Changes can usually be made before an order is confirmed and sent to the warehouse.

Enter your coupon code in the "Coupon Code" field at checkout before placing your order. Eligible discounts will be applied to your order total automatically.

We accept Cash on Delivery (COD), Debit/Credit Cards, Bank Transfers, and secure online payments through the payment methods available at checkout. Payment options may vary depending on your location and order eligibility.

For Cash on Delivery (COD) orders, our team may contact you via phone call, SMS, or WhatsApp to confirm your order before dispatch. Orders that cannot be confirmed or remain unresponsive may be cancelled to ensure efficient order processing and delivery.

Each product page includes a size selector and a link to our Size Guide, which explains how our sizes are measured.

Sold-out variants are clearly marked on the product page. Restock notifications are planned for a future update; in the meantime, please check back or contact support for expected availability.

Yes, eligible items can be exchanged for a different size or colour within the return window shown on the product and order pages.

Contact our support team within 48 hours of delivery with your order number and, if possible, photos. We will arrange a replacement, exchange or refund as appropriate.

Once a return is received and inspected, approved refunds are typically processed within the timeline communicated to you during the return process.

Yes. Customer data is handled according to our Privacy Policy, and no payment card details are ever stored on our servers.

Please contact sales@alfatehgarments.com with the products and quantities you are interested in, and our team will follow up with pricing and availability.

Use the Contact Us page, email support@alfatehgarments.com, or reach us on WhatsApp — details are in the footer of every page.